Shipping policy

Order Processing
Orders are processed within 2 business days of purchase confirmation. Processing times may be extended during high-volume periods, including holidays and promotional sales, without prior notice. Velucera is not liable for delays caused by high order volume.

Shipping Timeframes
Estimated delivery timeframes are provided for guidance only and are not guaranteed. Once an order is handed to the shipping carrier, Velucera has no control over transit times and is not responsible for delays caused by the carrier, customs, weather, or other circumstances beyond our control.

Address Accuracy
It is the customer's sole responsibility to provide a complete and accurate shipping address at checkout. Velucera is not liable for orders delayed, lost, or undelivered due to incorrect or incomplete address information provided by the customer. Orders returned to us due to an incorrect address will be reshipped only after the customer covers the additional shipping cost.

Risk of Loss
Once an order is confirmed as delivered by the carrier's tracking system, the risk of loss or damage passes to the customer. Velucera is not responsible for packages confirmed as delivered but reported missing or stolen after delivery. Customers are encouraged to arrange for secure delivery locations.

Customs, Duties & International Orders
For international orders, the customer is solely responsible for any customs duties, import taxes, or fees imposed by the destination country. Velucera has no control over these charges and cannot predict their amount. Refusal to pay customs fees, resulting in return of the shipment, will not entitle the customer to a refund of original shipping costs.

Lost Packages
Claims for packages not received despite carrier confirmation of delivery must be submitted within 3 days of the delivery date. Velucera reserves the right to investigate such claims and is under no obligation to provide a replacement or refund if evidence suggests delivery was successfully completed.